Help Center

Place your preserved roses indoors, out of sunlight and never water them, as they do not need water to stay fresh. Additionally, your preserved roses will stay fresh longer if they stay in a location with relative humidity between 30-60%. 

If covered with dust, use a hairdryer on low temperature and low speed settings from 2 feet away to gently blow off the dust. If the petals are too heavy due to moisture, please place the product together with the desiccant in a sealed container for 3-5 days, then put it back in its usual place.

If properly maintained (kept in a room with 30-60% humidity, with a temperature between 4°C to 30°C and out of sunlight), the preserved flowers will last anywhere between 1 to 3 years.

• Do not place outdoors;
  
• Do not place under strong vents;
• Do not place under direct sunlight;
• Do not water;
• Do not touch.

Yes, they are made by real natural fresh cut roses. The preserved roses look exactly like the fresh ones and have a natural and real touch feeling.

We use a series of complex special production processes including the dehydration, bleaching, drying, and dyeing. We have a strict quality control from the fresh flowers picking up to dyeing and drying. Do not worry, all our processes are eco-friendly and allergen free!

All our products are shipped from our atelier in Washington DC. If the destination is within the DC Metro Area, we offer same day hand delivery. Otherwise, you may select the shipping speed during the checkout process.

Yes, we ship to most of the countries. However, shipping time might be affected in some regions. To make sure you'll get your package on time, please contact us here.

Additionally, please make sure that you are aware about regulations and customs taxation policies in your country. Customers are entirely responsible for paying any additional costs.

You may cancel your order within 4 hours of order placement. 

However, once tracking numbers are issued, the package has been dispatched and cannot be cancelled.

Due to the nature of our products, we do not accept returns or refunds unless the items are defective and we are at fault. Our return policy for defective goods lasts 30 days. 

If you wish to return your item for any other reason, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

You can securely pay for your order with any major credit card, as well as PayPal or Amazon Pay.

You may use your promo code during the checkout process. Once you added your item to your cart, click the "COUPON CODE" button.

For convenience, we use a currency converter that applies to several countries and currencies. You can always change the currency displayed by selecting the desired one from the top right corner.

Because our business is based in the United States, our system defaults to USD during the checkout process. This will not affect your checkout.